Oracle Support - the TRUE case for out-tasking
The UK average basic salary of an Oracle DBA in the
Compare that with our premier Flexible Support Package offering - Platinum Plus, which will give you a team of DBAs working on a 24/7 basis for around £37,000 per year and it’s easy to see how you can make substantial cost reductions in excess of 50%. If you don’t require comprehensive support with 24x7 cover, constant monitoring and out of hours maintenance, our Bronze or Silver Support Package may be more suitable – prices start from as little as £395 per month.
Pay half as much - receive double the amount of productivity
Our Oracle Support operates on a 24 hour basis – 7 days a week – 365 days a year. This provides a fully resourced Managed Support Service without having to worry about weekend cover, overtime costs, days in lieu, employee working hours, holidays and absence management - which when brought into the equation can translate to the average employee working less than 180 days per year. Do you want to pay over 50% more in support costs, to achieve around 50% less productivity?
Avoid single points of failure
Figures from Oracle suggest that more than 75% of all Oracle Database downtime can be attributed to human error. There’s no way to account completely for human error - but you can mitigate the risk as much as possible by entrusting your systems to a number of Oracle Specialists (using applicable tools) as oppose to one individual.
We put significant emphasis on continuity and avoiding single points of failure. Every customer has a ‘named’ primary DBA and at least one secondary DBA assigned to their contract, underpinned by a Managed Rotation Policy. This avoids the risk and expense of uncertainty and in the present climate of data security and culpability, provides a considerably more predictable and secure environment.
Have the flexibility to deal with anything
With our current economic downturn driving intrinsic changes in IT budgets and resourcing, along with the day-to-day peaks and troughs of workloads, a modern day IT department needs to be lean and able to deal quickly and effectively with fluctuations in their business environment. Oracle environments require regular maintenance and that includes keeping the environments regularly upgraded, patched and configured. Project work can therefore impact available support time or vice versa and balancing these conflicting factors is all too common.
Flexibility is at the core of all our support offerings, which means that when your business circumstances change – or there’s a rise or fall in your resourcing requirements – you can easily accommodate multiple demands through our wider team with zero effect on service provision.
Ensure predictable and continuous Oracle Support
With the relatively high attrition rate for Oracle professionals, the average time in any role is less than three years. Our DBA Support guarantees that you have a Certified Oracle DBA constantly monitoring your environment, ensuring there is no gap in service levels during periods of loss of internal resources, prolonged and costly recruitment or periods of staff induction.
As one of only 30 Certified Advantage Partners in the UK, we have to continually demonstrate to Oracle that our sizeable technical team of Oracle experts are of industry leading standard. Additionally, all of our DBAs are minimum OCP Standard (Oracle Certified Professionals) – giving you the ultimate peace of mind that your systems are in safe hands.
Our customers provide the ultimate sanction and we have a raft of clients that experience this whole Teamsolve package, securely, year on year!
SLAs not just OLAs
OLAs (Operating Level Agreements) provide a good way of apportioning tasks internally within a technical team and setting internal delivery expectations. However, they invariably operate on a 'best endeavours' basis – meaning that critical issues can slip up and down the priority list.
Contractually binding Service Level Agreements (SLAs) with an external support partner make certain that there’s no question of when or if a support issue will be fixed – it simply has to be. System availability and performance are consistently our highest priority.
The full spectrum of critical Oracle Support is our core business. Our customers are spread across many industry sectors; including on a true 24/7/365 global basis. As such we have developed robust, proven processes to maintain full adherence to SLAs. Testament to our service commitment is one of Teamsolve’s long-standing customers, CMC Markets one of the world's leading online CFD, Foreign Exchange and Financial Spread Better market makers - their 5 minute 24/7 SLA has not been breached in four years.
Out-tasking for truly secure data
It’s a long-standing assumption that Database Security is better serviced through an internal DBA function. Whilst this may be true in a small number of cases, the majority of organisations simply do not have the necessary resource to spare or indeed the security expertise at their disposal to implement and maintain an adequately robust security strategy – leaving mission critical systems at risk.
By out-tasking your Oracle Support, you can maintain a highly secure framework on which your data is managed, enabling the best possible return on investment. We have a plethora of Support Features at our disposal to ensure that security is paramount and your systems are secure. Support Features such as reporting against new or emerging threats, regular password resets, configuration of systems to Oracle best practice (including quarterly patches) and Health Checks to critically assess the resolve of your system security.
Please take some time to browse through our website at our different types of support or contact us today to discuss your specific requirements.
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