Oracle Support: In-house vs Out-tasking
Low cost, high value
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Compare that with Teamsolve’s premier offering, Platinum Plus, which will give you a whole team of DBAs working on a 24 x 7 basis for around £37,000 per year and it’s easy to see how you can make substantial cost reductions in excess of 50%. If you don’t require comprehensive support with 24x7 cover, constant monitoring and out of hours maintenance, Teamsolve’s Bronze or Silver package may suffice – which start from as little as £400 per month.
Pay half as much - receive double the amount of productivity
Teamsolve Support operates on a 24 hour basis – 7 days a week – 365 days a year. This provides a fully resourced managed support service without having to worry about weekend cover, overtime costs, days in lieu, employee working hours, holidays and absence management - which when brought into consideration can mean that the average employee works less than 180 days per year (read our calculations). Do you want to pay over 50% more in Support costs, to achieve around 50% less productivity?
Avoid single points of failure
Figures from Oracle themselves suggest that more than 75% of all Oracle database downtime can be attributed to human error*. There’s no way to account completely for human error - but you can mitigate the risk as much as possible by entrusting your systems to a number of Oracle specialists (using applicable tools) as opposed to one individual.
Teamsolve puts significant emphasis on continuity and avoiding single points of failure. Every customer has a ‘named’ primary and at least one secondary DBA assigned to their contract, underpinned by a managed rotation policy. This avoids the risk and expense of uncertainty and in these days of data security and culpability, provides a considerably more predictable and secure environment.
*Oracle white papers
Have the flexibility to deal with anything
With a widely predicted economic downturn driving big changes in IT budgets and resourcing, along with the day to day peaks and troughs of workload, a modern day IT department needs to be lean and able to deal quickly and effectively with fluctuations in their business environment. Oracle environments require regular maintenance and that includes keeping the environments regularly upgraded, patched and configured. Project work can therefore impact available support time or vice versa and balancing these conflicting factors is all too common.
Flexibility is at the core of all our support offerings, which means that when your business circumstances change – or there’s a rise or fall in your resourcing requirements – you can easily accommodate multiple demands through our wider team with zero effect on service provision.
Ensure Predictable and Continuous Oracle Support
With the relatively high attrition rate for Oracle professionals, the average time in any role is less than three years. Teamsolve DBA support guarantees you have a Certified Oracle DBA constantly monitoring your environment, ensuring there is no gap in service levels during periods of loss of internal resources, prolonged and costly recruitment or periods of staff induction.
As one of only a handful of Certified Advantage Partners, we have to demonstrate to Oracle on a regular basis that our sizable technical team of Oracle experts is of industry leading standard. Additionally, all of our DBAs are minimum OCP (Oracle Certified Professionals) standard – giving you the ultimate peace of mind that your systems are in safe hands.
Our customers provide the ultimate sanction and we have a raft of clients that experience this whole Teamsolve package, securely, year on year!
SLAs not just OLAs
OLAs (Operating Level Agreements) provide a good way of apportioning tasks internally within a technical team and setting internal delivery expectations. However, they invariably operate on a “best endeavours” basis – meaning that critical issues can slip up and down the priority list.
Contractually binding SLAs (Service Level Agreements) with an external support partner make certain that there’s no question of when or if a support issue will be fixed – it simply has to be. System availability and performance are consistently of the highest priority.
The full spectrum of critical Oracle support is Teamsolve’s core business. Our customers are spread across many industry sectors; including on a true 24 x 365 global basis. As such we have developed robust, proven processes to maintain full adherence to SLAs. Testament to our service commitment is one of Teamsolve’s longstanding customers, CMC Markets - one of the world’s leading online CFD, Foreign Exchange and Financial Spread Betting market makers - whose 5 minutes 24 x 7 SLA has not been breached in 4 years.
Out-tasking for truly secure data
It’s a long standing assumption that Database Security is better serviced through an internal DBA function. Whilst this may be true in a small number of cases, the majority of organisations simply do not have the necessary resource to spare, or indeed the security expertise at their disposal to implement and maintain an adequately robust security strategy – leaving mission critical systems at risk.
By out-tasking support to Teamsolve, you can maintain a highly secure framework on which your data is managed, whilst guaranteeing you always get the maximum possible return on investment. We have a plethora of measures at our disposal to ensure that security is paramount and your systems are secure, such as; reporting against new or emerging threats, regular password resets, configuration of systems to Oracle best practice (including quarterly patches) and Health Checks to critically assess the resolve of your system security.
