Related Product Sheet

Support & Managed Services

 

Download our Support & Managed Services Information Sheet to find out more about Teamsolve Functional & End User Support.

 

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Featured Case Study: London Borough of Lewisham

Teamsolve provide End User Support across multiple applications, providing staff with the skills and support to maintain their excellent service levels. 
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 “A close working relationship with an Oracle specialist such as Teamsolve helps us protect our current Oracle investment and plan how we can extend them to continue to better serve our business and wider community.”

Sally Chin - Acting Group Manager - Systems, London Borough of Lewisham

Teamsolve's Oracle Functional & End User Support

Teamsolve's Oracle Functional Support and End-User Support provides proven, cost-effective, highly experienced Oracle expertise for on-going best-practice advice or quick and efficient resolution to problems that might be encountered. 

 

Our support provides your teams with access to proven, dedicated, highly experienced and qualified Oracle Functional Consultants; a resource that is hard to find, difficult to recruit and often too expensive for most organisations to retain internally.  

 

We provide support for Oracle E-Business Suite modules including Oracle Financials, HR, Payroll, CRM and Manufacturing across all versions including the latest release, Oracle E-Business Suite Release 12.  Additionally, our PeopleSoft Practice provides Functional and End-User Support for Oracle's PeopleSoft Applications including HCM, Global Payroll, Financials, EPM, Enterprise Portal and CRM modules.

 

Our Oracle Functional Consultancy and Oracle Support Teams are backed by a full team of Technical Consultants, DBAs, Developers and Business Analysts, meaning that we are ideally placed to take ownership of Oracle related issues and manage them through to resolution - regardless of where in the Oracle stack they occur.

 

We provide assistance, support and mentoring by adopting a 'super user' approach to ensure efficient, best-use and compliant use of Oracle.  Additionally, we consult closely with your users to advise on Oracle's capabilities and new features that can help to improve or streamline business processes.

 

Typical Oracle Functional Support and End-User Support requirements include:

  • Bug Fixes
  • Scripts for data corruption
  • 'How-to' advice
  • Best practice workarounds and solutions
  • Management of Oracle SRs

To discuss how Teamsolve's Oracle Functional Support and End-User Support can add value to your organisation please contact us today for a no-obligation discussion. 

 


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