Teamsolve's Oracle Support Features
The full spectrum of Oracle Support is precisely our business. Our industry leading, proven Oracle Support Features ensure your Oracle environments are available, secure and performing optimally.
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24 x 7 Service Desk - All support clients have constant access to our UK based Online Service Desk in order to raise new tickets, review existing tickets, and update tickets as appropriate. Additionally, support via telephone and email is available during your Support Contract hours.
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DBA Rotation - Our policy of named Primary and Secondary DBAs ensures that you speak with known, expert individuals and build relationships with support staff that you know and trust. Additionally, our unique Secondary DBA Rotation Policy ensures that all support staff are familiar with your environments and avoids any single points of failure. Our Support Consultants are 100% UK based Oracle Professionals and we don't switch support overnight to an offshore partner with limited or no experience of your business or environments. Teamsolve's Oracle Support Consultants pride themselves on familiarising themselves with your in-house business processes and will integrate seamlessly into day-to-day operations.
- Proactive Monitoring - Teamsolve's proactive monitoring tools enable us to identify and rectify potential issues before you notice any deterioration in service. Depending on your environment, we deploy either Oracle Enterprise Manager (OEM) or Informer. Oracle Enterprise Manager is Oracle's Best of Breed management software which clients may already be using or looking to deploy. Informer is our bespoke proactive monitoring tool, designed to proactively alert, automate day-to-day duties and document the system. Graded alerts are sent out to the specified Teamsolve support staff detailing issues requiring attention.
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Proactive Maintenance - Teamsolve's approach to proactive maintenance ensures constant service availability and performance. Our maintenance level is three-tiered and the level of maintenance is determined by the Teamsolve Oracle Support Package that you decide is right for your business. Additionally, some maintenance tasks are performed outside of core business hours to minimise service disruption during your core business hours.
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Health Check - A Teamsolve Technical Health Check provides reassurance to your business that the technical architecture is configured and running optimally. Following the Health Check a comprehensive report is produced complete with prioritised recommendations ranging from the most urgent to the 'nice-to-haves'. Such recommendations are not only made from a technical improvement perspective, but also ensure that the configuration matches your business requirements.
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Patching - Oracle release patches to fix bugs, improve security and provide functionality enhancements. Depending upon your level of Support Package, we can apply all patches including Quarterly Security Patches, Critical Patch Updates and even Minor Release Upgrades.
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Performance Tuning - Ongoing Performance Tuning ensures that your environments are optimised, preventing common issues such as slow application responses or timeouts. Performance Tuning is included in many of our Flexible Oracle Support Packages for the technical DBA components of your application stack i.e. database, application server.
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Backup and Recovery - The results of a poor Backup and Recovery solution such as lost data, lost revenue and customer dissatisfaction could be devastating for any business. Full Backup Management is included in many of our proactive Flexible Oracle Support Packages. For Platinum Plus Support customers we implement a Backup and Recovery solution - a service available to any customer either as a separate consultancy project or from a *client bucket.
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Disaster Recovery Test - An annual Disaster Recovery (DR) Test is included within Platinum and Platinum Plus Support Packages. The flexible nature of our Oracle Support Packages enables this feature to be added to any other support package or carried out as a one-off consultancy project.
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Management Reporting - We issue regular management reports, dependant upon your chosen Support Package. Each report details support tickets that have been raised including ticket number, dates, description and status. Additionally, a high level management summary provides supplementary information that appraises system performance and recommends activities that should be performed to optimise your supported environments.
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*Client Bucket - A client bucket is a flexible, pre-purchased amount of consultancy time that can be utilised for chargeable changes. The client bucket strips out the costs incurred for individual project changes and reduces your internal administration e.g. financial processes required for raising and approving individual purchase orders.
Our Flexible Oracle Support Packages can be tailored to meet your exact requirements. Any of the above features can be included within any Support Package as additional extra features to the base package.
Take a moment to browse our Flexible Oracle Support Packages or
Contact Us today for an informal discussion to find out how we can support your business.
