Teamsolve Silver Support - a Flexible Support Package active when you need it most - from only £594 per month
Teamsolve Silver Support builds on the core foundations of the Bronze package and is immensely popular with organisations that require all the benefits of having a pro-active support contract, whilst still undertaking some system administration in-house.
Silver Features:
- Proactive Monitoring
- Automated Alerts
- Phone and Web-Based Helpdesk
- Online Support Portal
- Regular Service Reviews
- Basic Health Check
- Tailored SLAs
- Maintenance Level 1
Upon commencement of your partnership with Teamsolve, we’ll undertake a Health Check on your environment to make certain key components are configured in the correct way and that the Oracle Technology is stable.
When you take out a Silver Support package, Teamsolve keep a constant eye on your systems using a range of industry leading monitoring tools, ensuring that we can usually diagnose and fix problems before they occur. It’s on this solid foundation of pro-active, defensive support offerings that Teamsolve are able to significantly reduce the amount of man-hours lost to system downtime.
Teamsolve Silver packages have proved popular with organisations that wish to provide a second line of support behind their existing DBA team, or where resource gaps need to be plugged in the most cost-effective way. In these instances, Teamsolve have a proven track record in being able to dovetail into an existing DBA team, working alongside you to produce a truly robust support framework.
Also included in Silver Support is an annual visit from our Customer Champion, which is in addition to the complimentary access you have to our specialist account management team. This will serve to ensure that the Silver Support Teamsolve is delivering continues to meet your business needs and be of a supreme standard.
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