Teamsolve's Silver Support
Our Silver Flexible Support Package builds upon the core foundations of our Bronze offering and is immensely popular with organisations that require all the benefits of having a proactive support contract, whilst still undertaking some system administration in-house.
Key features of Teamsolve's Silver Support include:
- Online Support Portal
- Service Desk Access
- Proactive Monitoring
- Remote System Health Check
- Named Primary DBA
- Named Secondary DBA
- Maintenance Level 1
- Annual Customer Champion Visit
- Flexible SLAs & Support Hours
Upon commencement of your partnership with Teamsolve, we’ll undertake a remote system Health Check on your environment to make certain key components are configured in the correct way and that the Oracle Technology is stable.
When you take out a Silver Support Package, we'll keep a constant eye on your systems using a range of industry leading monitoring tools, ensuring that we can usually diagnose and fix problems before they occur. It’s on this solid foundation of proactive, defensive support offerings that we are able to significantly reduce the amount of man-hours lost to system downtime.
Our Silver Support Package has proved popular with organisations that wish to provide a second line of support behind their existing DBA team or where resource gaps need to be plugged in the most cost-effective way. In these instances, Teamsolve have a proven track record in being able to dovetail into an existing DBA team, working alongside you to produce a truly robust support framework. We provide you with a named Primary & Secondary DBA enabling effective working relationships from the outset.
Also included in Silver Support Package is an annual visit from our Customer Champion, which is in addition to the complimentary access you have to our specialist Account Management team. This will serve to ensure that the Silver Support Teamsolve is delivering continues to meet your business needs and be of a supreme standard.
All our support offerings boast flexible SLAs and support hours to ensure your support contract is tailored to best suit your individual business needs.
Interested in finding out more?
If you would like an informal discussion regarding our Silver Support, please telephone Teamsolve on 0870 11 22 000 or alternatively, complete our online form by clicking on the Contact Us link below.
