Teamsolve's Platinum Support
Our Platinum Flexible Support Package provides a robust support offering that incorporates and significantly expands upon many of the fundamentals found in our Silver and Gold Flexible Support Packages.
Key features of Teamsolve's Platinum Support include:
- Online Support Portal
- Service Desk Access
- Proactive Monitoring
- Full Technical On-Site Health Check (3 to 5 Days)
- Named Primary DBA
- Named Secondary DBA
- Maintenance Levels 1 + 2 + 3
- Bi-Annual Customer Champion Visit
- Performance Tuning
- Backup Management
- Critical + Quarterly Security Patch Management
- Monthly Management Reporting
- Out of Hours Maintenance
- Disaster Recovery Test
- Flexible SLAs & Support Hours
Our Platinum Flexible Support Packages are hugely popular with organisations that have decided to outsource the entirety of their Oracle DBA requirements in order to minimise costs and streamline their operations.
Expanding on the critical patching available in our Gold offering – quarterly security patching is included as standard, making this package a strong choice for those Oracle houses that require a strong compliance framework.
A full, on-site Technical Health Check is undertaken remotely for each supported environment, which is a proven way of ensuring that your systems adhere to Oracle’s latest best practice. One of our skilled Consultants will take time to assess all the different components of your supported system, giving you the benefit of one of our expert Consultants – all of whom have over 10 years senior Oracle experience.
Platinum Support comes complete with Maintenance Level 3 – the highest level available – which includes the scores of tasks, detailed in Levels 1 and 2 in addition to a number of Levels 3 more complex DBA tasks. By allowing us to look after the day-to-day administration of your systems in this way, you free up invaluable time and resource within your department so you can focus on what matters most - driving your IT strategy.
Performance Tuning comes as standard - as well as testing of your backup and recovery procedures to ensure that in the event of a problem, there is adequate contingency planning to safeguard your data.
Our Customer Champion will visit your organisation twice a year and work closely with our Account Management Team to ensure complete customer satisfaction.
All our support offerings boast flexible SLAs and support hours to ensure your support contract is tailored to best suit your individual business needs.
Interested in finding out more?
If you would like an informal discussion regarding our Platinum Support, please telephone Teamsolve on 0870 11 22 000 or alternatively, complete our online form by clicking on the Contact Us link below.
