Teamsolve Gold Support - round the clock peace of mind - from only £1057 per month
For performance conscious organisations and those that require assurance that their systems are fully patched to the latest critical Oracle releases we’ve created Teamsolve Gold Support.
Gold Features:
- Proactive Monitoring
- Automated Alerts
- Phone and Web-Based Helpdesk
- Online Support Portal
- Regular Service Reviews
- Basic Health Check
- Quarterly Management Reports
- Tailored SLAs
- Maintenance Level 1 & 2
- Performance Tuning
- Critical Patch Updates
- Named Primary & Secondary DBA
Utilising the tried and tested best practice support processes we’ve developed over the last 12 years, Gold Support offers critical updates patching as standard – to minimise the risk to your business in the event of exposed security holes or virus outbreaks.
Performance Tuning is a key tool at the disposal of our expert technical consultancy team and our Gold package includes performance tuning as part of a single integrated support solution. Whether it’s a tweak to a set of rules, or the speeding up of table queries – the inclusion of Performance Tuning as part of your package ensures that no additional cost is incurred for day to day improvements to your Oracle environment.
As with all our support offerings, our SLAs are completely flexible meaning we can support your systems during business hours, or on a fully managed 24/7 basis – with response times that best suit your individual working practices.
In addition to Maintenance Level 1, Teamsolve Gold Support sizeably expands upon this strong provision by incorporating Level 2 Maintenance – helping you keep system problems and associated downtime to a minimum through a diverse range of daily system admin tasks.
