Teamsolve's Gold Support
For performance conscious organisations and those that require assurance that their systems are fully patched to the latest critical Oracle releases, we’ve created our Gold Flexible Support Package.
Key features of Teamsolve's Gold Support include:
- Online Support Portal
- Service Desk Access
- Proactive Monitoring
- Remote System Health Check
- Named Primary DBA
- Named Secondary DBA
- Maintenance Levels 1 + 2
- Annual Customer Champion Visit
- Performance Tuning
- Critical Patch Management
- Quartely Management Reporting
- Flexible SLAs & Support Hours
Utilising the tried and tested best practice support processes we’ve developed over the last 12 years, Gold Support offers critical updates patching as standard – to minimise the risk to your business in the event of exposed security holes or virus outbreaks.
Performance Tuning is a key tool at the disposal of our expert technical consultancy team and our Gold Support Package includes Performance Tuning as part of a single integrated support solution. Whether it’s a tweak to a set of rules or the speeding up of table queries – the inclusion of Performance Tuning as part of your package ensures that no additional cost is incurred for day-to-day improvements to your Oracle environment.
In addition to Maintenance Level 1, Teamsolve Gold Support sizeably expands upon this strong provision by incorporating Level 2 Maintenance – helping you keep system problems and associated downtime to a minimum through a diverse range of daily system admin tasks.
All our support offerings boast flexible SLAs and support hours to ensure your support contract is tailored to best suit your individual business needs.
Interested in finding out more?
If you would like an informal discussion regarding our Gold Support, please telephone Teamsolve on 0870 11 22 000 or alternatively, complete our online form by clicking on the Contact Us link below.
