Related Product Sheet

Support & Managed Services

 

Read more about Teamsolve's Flexible Oracle Support Packages

 

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Teamsolve's Flexible Oracle Support Packages

We pride ourselves on offering the highest quality Oracle Support and Managed Services at a price that's right for you. Each of the Oracle Support Packages below are customisable - ensuring you get the service that's right for your business.  

 

Pay As You Go Reactive Support REACTIVE Pay As You Go Support PROACTIVE Managed Services Silver
Silver
Gold
Gold
Platinum
Platinum
Type of SupportReactiveProactiveProactiveProactive
Online Support Portal tick tick tick  tick
Hotline Support tick tick tick tick
Fault Resolution tick Tick Tick Tick
Technical Health Check tick Tick Tick Tick
Proactive Monitoring  tick tick tick
Named Primary & Secondary DBA  tick tick tick
Proactive Maintenance  Tick Tick Tick
Critical Restores   Tick Tick
Performance Tuning   tick  tick
Backup Management   Tick Tick
Critical Incident Patching   Tick Tick
Service Reports with Recommendations   tick Tick
Quarterly Patch Management    Tick
Out of Hours Maintenance    Tick
Disaster Recovery Testing    Tick

 

Support hours are totally flexible and range from UK Business Hours to 24 x 7 x 365 Support.  

 

To discuss which package is right for your business please call us on 0870 11 22 000, or complete our  Contact Us form and a member of our team will be in touch straight away.

 

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