Teamsolve Platinum Plus Support - our premier support offering - from only £2512
For when any system downtime is unacceptable, and you rely on highly available systems to drive your business – Teamsolve have created Platinum Plus support.
Platinum Plus Features:
- Proactive Monitoring
- Automated Alerts
- Phone and Web-Based Helpdesk
- Online Support Portal
- Regular Service Reviews
- Full Remote Health Check
- Monthly Management Reports
- Tailored SLAs
- Maintenance Level 1, 2 & 3
- Performance Tuning
- Critical, Quarterly and Minor Release Patch Updates
- Disaster Recovery Test
- Implementation of Backup & Recovery Solution
- Named Primary & Secondary DBA
Combining the very highest standards of Oracle support available on the market today, Platinum Plus is the premium offering from Teamsolve – immensely popular with many organisations from high street e-tailers, to Universities managing international applicants.
A fully featured onsite Oracle Health Check serves as a pre-cursor for the commencement of our support partnership, giving a complete assessment of the set-up, configuration and all round stability of your systems.
Patching of the Oracle systems is fully inclusive, encompassing not only the critical patches and quarterly security updates, but also the Minor Release upgrades ensuring that your business systems remain stable and configurations are optimised against the latest technology.
Having a robust Backup & Recovery strategy is of paramount importance for any modern day business, so after an initial evaluation of your current set up – our Platinum Plus package includes the implementation of a robust, industry leading Backup & Recovery solution.
As an all-encompassing outsourced support solution, maintenance is carried out at maximum levels; performance tuning comes as standard as well as monthly management reporting giving you full visibility of your system productivity.
Visits from our in-house customer champion are significantly increased to one per quarter, giving you the best possible personal service alongside a robust, value for money support solution.
