Teamsolve Platinum Support - for when downtime is not an option - from only £1724 per month
Teamsolve Platinum packages provide a robust support offering that incorporates and significantly expands upon many of the fundamentals found in our Bronze and Silver offerings.
Platinum Features:
- Proactive Monitoring
- Automated Alerts
- Phone and Web-Based Helpdesk
- Online Support Portal
- Regular Service Reviews
- Full Remote Health Check
- Monthly Management Reports
- Tailored SLAs
- Maintenance Level 1, 2 & 3
- Performance Tuning
- Critical & Quarterly Patch Updates
- Disaster Recovery Test
- Named Primary & Secondary DBA
Our Platinum packages are hugely popular with organisations that have decided to outsource the entirety of their Oracle DBA requirements in order to minimise costs and streamline their operations.
Expanding on the critical patching available in the Gold package – quarterly security patching is included as standard making this package a strong choice for those Oracle houses that require a strong compliance framework.
A fully featured Teamsolve Health Check is undertaken remotely for each supported environment, which is a proven way of ensuring that your systems adhere to Oracle’s latest best-practice. One of our skilled consultants will take the time to assess all the different components of your supported system, giving you the benefit of one of our expert consultants – all of whom have over 10 years senior Oracle experience.
Platinum support comes complete with Maintenance level 3 – the highest level available – which includes the scores of tasks, detailed in levels 1 and 2 in addition to a number of levels 3’s more complex DBA tasks. By allowing us to look after the day-to-day administration of your systems in this way, you free up invaluable time and resource within your department so you can focus on what matters most - driving your IT strategy.
Performance tuning comes as standard - as well as testing of your backup and recovery procedures to ensure that in the event of a problem, there is adequate contingency planning to safeguard your data.
Our Customer Champion visits twice per year and works closely with our Account Management team to ensure complete customer satisfaction.
