Financial Services (Global Corporation) - Out-Sourced Oracle Financials
Teamsolve helped this global Financial Products company implement the Oracle e-Business Suite 11i (Financials), and now provide on-going 24x7 technical and user support with end user training.
Modules implemented:
- GL, AP, PO , CM, FA, Web Expenses
- Hardware: Sun Solaris
- User population: London , New York and Tokyo
- Delivery contract:
- 24x7 Oracle remote support with one-hour response time
- End user functional support
- On-site technical and functional consultancy
- End user training
Teamsolve were/are responsible for: -
- 11i implementation
- Functional consultancy support
- End user support for both UK and US staff
- Desk side training
- 24x7 DBA support
- Oracle Hot Standby configuration (geographic fallback)
- Database cloning (DEV, UAT and PROD)
- Technical focus
- Oracle 8i
- Sun Solaris 2.8
- Oracle Financials 11.5.7
- Oracle Hot Standby
- Oracle Auto Configurator
- Oracle Workflow
- Oracle Cloning